KCB Group is set to bolster its digital platforms with the recruitment of 400 new employees across its regional operations. This move comes as the bank adapts to the increasing preference for non-branch banking methods, reflecting its commitment to digital leadership and innovation in the banking sector.
The group in October last year hired Dennis Volemi as the director for technology and now wants to expand the team in a move that will take its headcount past the 12,220 it had at the end of December.
Paul Russo, CEO of KCB, emphasized the importance of these new roles in enhancing the bank’s digital channels. With the addition of nearly 400 talents, KCB aims to accelerate the development and delivery of innovative digital solutions to meet evolving customer needs effectively.
Moreover, the planned hiring includes the appointment of a group strategy and innovation director, highlighting KCB’s focus on leveraging data and analytics to drive strategic decision-making and enhance customer experiences.
As per the latest Kenya Bankers Association survey, the demand for fully automated and self-service banking platforms continues to rise, with 45.7% of customers preferring digital channels such as mobile, internet, and chatbots for their banking transactions.
The expansion of KCB’s workforce underscores the bank’s commitment to growth and innovation in the face of evolving market dynamics, setting a positive example for the banking sector as a whole.
