NCBA has announced a significant change affecting both existing and new consumer and commercial current account products. The bank will eliminate monthly account maintenance fees for various account types, including salary accounts, Platinum Flexi, Gold Pay as you go, Premier – All-in-One, and both consumer and commercial accounts.
This adjustment will apply to consumer banking accounts such as the Platinum Flexi, Platinum Pay as you go, Gold Pay as you go, Premier – All-in-One, Platinum All-in-One, and Gold-All-in-One. Additionally, commercial and SME accounts like Business Current, Gold, and Platinum will also benefit from this change.
Mr. Tirus Mwithiga, Group Director of Retail Banking at NCBA, explained that the decision to remove these fees aligns with the current economic environment where customers value every shilling. By eliminating monthly maintenance fees, NCBA aims to enhance the value customers receive from their accounts and provide a buffer during challenging economic times.
With this update, clients will incur charges only for specific services and transactions as outlined in the bank’s tariff guide. This change represents a shift from traditional ledger fee-based accounts to a more customer-friendly pay-as-you-go model, reflecting a broader industry trend.
The waiver of these fees is expected to accelerate NCBA’s customer growth strategy and expand its retail banking footprint. The move aims to increase affordability and deliver customer-focused financial solutions, enhancing the overall banking experience.
This strategic adjustment demonstrates NCBA’s commitment to prioritizing customer needs and adapting to the evolving financial landscape. By removing maintenance fees, NCBA is positioning itself as a leader in providing cost-effective banking solutions.
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