Exciting news from I&M Group!
As part of their ambitious three-year strategy dubbed iMara 3.0, the bank plans to double its physical branches in Kenya to 100 by the end of 2026. This move is aimed at strengthening its presence in the retail banking sector and catering to the growing needs of Kenyan consumers.
Gul Khan, CEO of I&M Bank Kenya, highlighted the importance of this expansion in driving growth in retail banking. By increasing their branch network, the bank aims to enhance accessibility for customers and provide personalized services to meet their diverse needs.
In addition to physical branches, I&M Bank is leveraging digital platforms to further extend its reach and serve a larger customer base. With a focus on becoming globally relevant for Kenyan consumers, the bank aims to grow its customer base to one million in the coming years.
Furthermore, I&M Bank is committed to enhancing the customer experience by permanently waiving transaction fees to mobile money wallets like M-Pesa and Airtel Money. This initiative underscores the bank’s dedication to fostering financial inclusion and making banking services accessible to all.
