Tech Mahindra and ServiceNow have announced an expanded multi-year partnership aimed at helping enterprises move from AI experimentation to production-scale deployments.
The collaboration will combine Tech Mahindra’s industry, engineering and transformation expertise with the ServiceNow AI Platform to accelerate AI adoption, strengthen governance and deliver measurable business outcomes.
A key part of the partnership will be a “Client Zero” approach, with Tech Mahindra and Mahindra & Mahindra Group serving as enterprise environments for validating AI-led ServiceNow solutions before broader deployment. Tech Mahindra said its existing ServiceNow deployment manages more than 100,000 cases per month across 90 countries.
The companies will also develop industry-specific solutions for manufacturing, telecommunications, banking, financial services and insurance, media, and technology. Tech Mahindra plans to expand its global ServiceNow practice and establish a dedicated AI & Innovation Center of Excellence.
The partnership will also support transformation roadmaps, governance frameworks, platform adoption and business-outcome tracking as enterprises scale responsible AI across their operations.
