Zamtel, Zambia’s government-owned mobile operator, has officially launched its e-SIM service in Lusaka. As one of the three major mobile networks in Zambia, alongside Airtel and MTN, this move marks a significant advancement in the country’s telecommunications sector.
The launch event was highlighted by the presence of Dr. Brilliant Habeenzu, the permanent secretary of technology and science, who praised this milestone as a notable achievement for Zamtel. The company emphasized its commitment to improving customer experiences, with the e-SIM launch being a step towards providing greater convenience and value.
Analysts suggest that the e-SIM technology is poised to drive transformation within the telecom industry. It offers telecom operators new revenue opportunities, differentiated services, and cost reductions while enhancing the overall user experience. The introduction of e-SIMs is seen as a game-changer for the industry.
Craig Palmer, CEO of VAS-X, highlighted the benefits of e-SIMs in a recent ITWeb Africa article. He noted that e-SIMs provide significant flexibility and convenience compared to traditional SIM cards. Users can switch between different operators or plans without physically removing or replacing SIM cards, simplifying the process.
Moreover, e-SIMs can be remotely provisioned, eliminating the need for users to visit an operator’s store or engage in lengthy onboarding procedures. This remote activation capability streamlines the process, making it quicker and more user-friendly.
Zamtel’s introduction of e-SIM technology reflects a broader trend towards digital innovation in telecommunications. This development underscores the company’s role in advancing Zambia’s tech landscape and enhancing service offerings for its customers.
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