ZTE Corporation and MTN Uganda have officially commemorated 10 years of strategic partnership in Managed Services, marking a decade of impactful collaboration that has significantly shaped Uganda’s telecommunications industry. This milestone celebration, held in Kampala, brought together senior leaders from both organizations to reflect on the partnership’s achievements and reaffirm their commitment to innovation, customer experience, and national digital advancement. Since the inception of this alliance, the two companies have worked closely to build one of the most robust and future-ready telecom infrastructures in the region.
Over the past decade, the partnership has delivered exceptional results, transforming Uganda’s digital landscape through expanded nationwide network coverage, improved performance, and superior service quality. MTN Uganda has consistently ranked No.1 in Net Promoter Score (NPS) across the MTN Group—a testament to the reliability, customer satisfaction, and operational excellence enabled by its collaboration with ZTE. This achievement highlights how the partnership has set new benchmarks for telecom service delivery not only in Uganda but also across Africa.
One of the defining milestones of the partnership was the successful launch of Uganda’s first Service Operations Center (SOC), developed by ZTE for MTN Uganda. This state-of-the-art facility has revolutionized network management through advanced automation and intelligent analytics, empowering MTN Uganda to proactively detect, monitor, and resolve network issues in real time. This breakthrough has resulted in improved service continuity, enhanced user experience, and greater operational efficiency—solidifying Uganda’s position as a leader in telecom innovation.
The anniversary celebration also recognized the teams from both organizations whose dedication and expertise have been at the core of this successful partnership. MTN Uganda and ZTE leadership praised the spirit of collaboration and innovation that has driven their mutual growth. This occasion not only served as a moment of reflection on past achievements but also as a platform to reinforce a shared vision focused on inclusivity, digital transformation, and future-ready connectivity for Uganda’s growing digital economy.
Looking forward, ZTE reaffirmed its commitment to supporting MTN Uganda in the next phase of digital evolution by introducing cutting-edge AI-powered technologies aimed at elevating customer experience, advancing intelligent broadband, and enabling fully autonomous networks. As Uganda continues its journey towards digital inclusion and infrastructure modernization, the enduring partnership between ZTE and MTN Uganda stands as a powerful example of how global collaboration can accelerate national progress and empower communities through connectivity.
