Mozambique’s Communications Regulatory Authority (INCM) is developing a new Tariff Management System aimed at improving transparency around telecommunications tariffs and mobile data packages, with the platform expected to become operational in November 2026.
The initiative follows concerns raised by consumers over the rapid depletion of mobile data packages. According to INCM, the complaints relate to transparency in data consumption measurement, service quality and the protection of users’ rights.
Once operational, the platform will enable INCM to monitor and compare tariffs and packages offered by telecommunications operators, identify the effective price of services, including their conditions and validity periods, and verify the terms applied to consumers. The regulator said this is intended to strengthen accountability and transparency in the provision of telecommunications services.
For mobile data services, INCM wants to ensure that the advertised validity of packages provides meaningful value to consumers and that exhausting a data allocation does not result in an abrupt interruption of service before the stated expiry date. The regulator is also restructuring telecommunications packages with the aim of supporting fairer and more predictable offerings.
INCM has called on operators to provide clear, accessible and verifiable information on data consumption, remaining balances and the conditions attached to each package, including the factors that determine mobile data usage. Where there are indications of irregularities in data accounting, the regulator said technical checks will be conducted and applicable regulatory measures taken.
The move follows a July 2026 INCM study that found base tariffs for voice, SMS and data were above the real cost of providing services, while package tariffs were generally below cost. The study also found that more than 80% of consumers use prepaid services through packages and recommended measures including price caps and gradual reductions in base voice and data tariffs between 2026 and 2028.
INCM said consumers should continue using operators’ complaint channels, including number 100, and can escalate unresolved complaints through the regulator’s Consumer Portal, website, email, free customer line 1789 or by letter.
