Kenya Power has achieved a significant milestone with the update of 2 million prepaid meters in just three weeks since launching the Update Token Meter Yako Campaign. This initiative targets a total of 7.4 million prepaid meters across the country, ensuring they are equipped with the latest software to maintain uninterrupted electricity access. #KenyaPower #PrepaidMeters
Dr. (Eng.) Joseph Siror, Managing Director & CEO of Kenya Power, expressed satisfaction with the progress, noting that nearly 30% of the targeted meters have already been updated. He emphasized the importance of customers participating in the campaign before the August 31st deadline to avoid disruptions in electricity services. #ElectricityAccess #CustomerEngagement
The Update Token Meter Yako campaign adheres to global standards, particularly the Standard Transfer Specification (STS), ensuring the security and reliability of token transfers to prepaid meters. This ensures that customers can purchase and use electricity tokens seamlessly. #EnergySecurity #CustomerService
To facilitate a smooth update process, Kenya Power has implemented a phased approach where meters are updated in batches. Customers receive SMS notifications with update codes upon purchasing electricity tokens, streamlining the process and minimizing system delays. #DigitalTransformation #CustomerConvenience
Dr. (Eng.) Siror highlighted the effectiveness of this phased approach in managing customer requests and system load, thereby enhancing overall operational efficiency. He encouraged all customers to promptly update their meters upon receiving notification, leveraging both SMS alerts and the self-service platform *977#. #OperationalExcellence #CustomerEmpowerment
As Kenya Power continues to implement the Update Token Meter Yako Campaign, they remain committed to incorporating customer feedback and optimizing deployment strategies. This ensures that every prepaid customer can easily and effectively update their meters, reinforcing the company’s dedication to reliable electricity services nationwide. #CustomerFeedback #ServiceExcellence
