Côte d’Ivoire has launched the first operational phase of a digital tourism platform developed by Cybastion to streamline administrative procedures for tourism businesses across the country.
The platform was launched on November 10 in Abidjan by the Ministry of Tourism and Leisure, through its Directorate of Information Technology, Digitalisation and Start-up Development (DIDDS), in partnership with technical operator SIVIS, an affiliate of Cybastion.
The digital platform provides a centralised interface through which tourism professionals can submit applications, make electronic payments and track administrative requests online. It also assigns each user a unique identifier to facilitate registration within the country’s national tourism ecosystem.
Speaking at the launch, Minister of Tourism and Leisure Siandou Fofana said the platform is intended to bring more businesses into the formal economy, strengthen Côte d’Ivoire’s competitiveness and improve access to government services.
Cybastion led the development of the platform, which is designed to digitise the tourism sector’s main administrative procedures. The system also establishes a maximum processing period of 45 days for all administrative requests.
Christian Bohouman, Director of DIDDS, said the launch marked an important step towards modernising the tourism sector through digitalisation and improving the management of tourism activities.
SIVIS Director General Fatoumata Komah said the platform was designed to improve the user experience by optimising interactions between tourism businesses and public services.
The initial rollout will be followed by a pilot deployment across regional offices in Abidjan North, Abidjan South, San Pedro and Grand-Bassam.
Cybastion’s team at the launch included Sylvain K., Managing Director of its Côte d’Ivoire office; Malika Benbarka, Deputy Managing Director for Côte d’Ivoire; Edgar Bouba, Managing Director of Digital Solutions; and Nene Fofana, Deputy Director of SIVIS.
