M-PESA Ethiopia has partnered with Qetero Booking Systems to integrate the Qetero digital appointment booking mini app into its mobile money platform, allowing customers to schedule appointments with the Document Authentication and Registration Agency directly through M-PESA.
Announced on 10 November 2026, the integration aims to simplify access to the agency’s services by allowing customers to plan visits in advance, reduce unnecessary trips caused by incomplete information and manage their time more efficiently.
Customers can access the service by opening the Qetero Mini App within M-PESA, selecting the service they require and choosing their preferred branch. They can then view available appointment dates and times before confirming their booking, without having to download a separate application.
Once a booking is completed, customers receive an SMS confirmation containing their appointment number, selected service, branch, appointment date and time, together with relevant instructions for their visit.
The partnership adds appointment booking to the range of services available through M-PESA Ethiopia, extending the platform beyond mobile money transactions to include access to public services.
By integrating the booking service into an existing mobile application, the partnership aims to make public service appointments more accessible while helping customers prepare for visits to service centres.
