Airtel Nigeria has introduced the Airtel Open Network feature, enabling customers to provide real-time feedback on network coverage and call quality to support improvements in its telecommunications services.
The feature allows subscribers to participate directly in the network improvement process by submitting feedback through the MyAirtel mobile application.
To access the service, customers need to open the MyAirtel App, navigate to the Open Network tab and submit feedback about their network experience.
According to Airtel Nigeria, the initiative aims to move beyond conventional customer experience approaches by giving subscribers a more active role in identifying network issues and informing service improvements.
The company said feedback on network coverage and call quality would help guide infrastructure enhancements while encouraging closer collaboration between the operator and its customers to strengthen network performance.
