Konecta Opens New Egypt Headquarters and AI Center to Expand Digital Services Growth
Konecta has inaugurated its new regional headquarters in Egypt alongside a dedicated artificial intelligence (AI) Center, strengthening the country’s position as a strategic hub for AI-powered customer experience (CX), multilingual services and digital offshoring.
The launch reflects Konecta’s long-term investment strategy in Egypt as the company expands its capabilities in artificial intelligence-driven customer solutions and business process outsourcing services supporting international markets, particularly in Europe.
The inauguration was attended by Eng. Rafat Hindy, Egypt’s Minister of Communications and Information Technology, and Ahmed Elzaher, Chief Executive Officer of the Information Technology Industry Development Agency (ITIDA), highlighting continued government support for Egypt’s growing digital services sector.
The new headquarters and AI Center will support Konecta’s efforts to develop advanced customer experience solutions, leverage artificial intelligence technologies and strengthen multilingual service delivery capabilities.
Konecta currently employs approximately 800 professionals in Egypt and plans to grow its workforce to 1,000 employees by the end of the year, further contributing to local talent development and Egypt’s expanding outsourcing ecosystem.
Ahmad Elharany, CEO of Pulse by Solutions and Konecta Non-Executive Vice Chairman for the Middle East and Africa, described the opening as an important milestone in the company’s regional growth strategy and recognized the contributions of employees, management teams and partners.
The investment reinforces Egypt’s growing role as a preferred destination for technology-enabled services, artificial intelligence innovation and global business process outsourcing.
